Curriculum

ILS Training Curriculum

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1. Best Practices: Effectively Managing the Software for Your Account Holders

  • Daily process management: imports, limit calculations, export file
  • User access, role definitions and assignments
  • Log review for system health and audit tracking
  • Best practices for software maintenance

2. Relationship Management: Communication Strategies Designed for Overdraft, Reg. E and Heavy-User Follow Up

  • Letter and call strategies to support overdraft account management
  • Letter and call strategies to support your Reg. E follow up needs
  • Letter and call strategies to support your heavy user outreach program
  • Documentation of account level interactions (letters and calls)
  • Search functionality for review of account specifics with respect to limits and communication strategies
  • Repayment plans – including daily and monthly reporting

3. Compliance and Regulatory Needs: Understanding the Reporting Capabilities of ILS

  • Overdraft reports – complete management of your discretionary program with a single reporting tool designed to be archived for database tracking
  • Follow up with your accounts based on Reg. E decision code and debit decline activity
  • Heavy user reporting designed to support your internal communication strategies and current regulatory guidance

4. Reporting

  • Custom Reports: using data elements within ILS to create customized reports designed to maximize your program
  • Report Scheduler

ODM Guardian Training Curriculum

1.  Best Practices:  Effectively Managing the Software for Your Account Holders

  • Daily process management: imports and processing updates
  • User access, role definitions and assignments
  • Best practices for software maintenance
  • Automation

2.  Relationship Management:   Communication Strategies Designed for Overdraft, Reg. E and Heavy-User Follow Up

  • Letter and call strategies to support overdraft account management
  • Documentation of account level interactions (letters and calls)
  • Search functionality for review of account specific data
  • Print file – options and functionality
  • Repayment plans – including daily and monthly reporting

3.  Compliance and Regulatory Needs:  Understanding the Reporting Capabilities of ODMG

ODMG Standard Report: complete oversight for your discretionary program with a single reporting tool designed to be archived for database tracking

a) Limit Management

  • Usage and eligibility
  • Daily limit recommendations to mitigate risk and enhance service levels.
  • Deposit stratification
  • Management summary including overdraft aging

b)  Ongoing Program Management

  • Top OD item presenters
  • Accounts with negative balance in excess of limit
  • Accounts by Officer
  • Aging summary and detail
  • Reg. E reporting – account base and new accounts

c)  Communications Strategies Reporting